A bank account opened online, without a single branch visit.
We built ProCredit Bank Serbia a website where customers do their banking online. They open an account, apply for a loan and get answers without coming to a branch, and every request lands straight in the bank's Salesforce.
See it in action
Account, loan, answer. All without a branch.
No queue for an account
Customers open an account from home, with video ID instead of waiting at the counter.
Everything one click away
Accounts, savings and loans sit right under the homepage banner, nothing to search for.
A loan in a few steps
Each loan page shows the terms and ends with a short form sent straight to the bank.
By the numbers
What moved online.
The transformation
Less time at the branch, more done online.
Before
Opening an account or asking for a loan meant a visit to a branch.
Every new campaign page had to wait for a developer.
A message sent to the wrong address could sit unanswered.
Now
Customers open accounts and apply for loans online, from any phone.
The marketing team builds its own campaign pages, no developer needed.
If nobody picks a message up, it moves to a backup inbox, so no one waits.
What else we built for them
Three things that save customers a trip.
They needed customers to see the cost first
Loan calculator
Customers see their monthly payment before they apply, with no call to the bank.
They needed rates customers can trust
Exchange rate list
Today's exchange rates load fast and refresh on their own, so customers always see current rates.
They needed banking that works on the go
Built for phones
Every page and form is made for phones first, so customers bank wherever they are.
“The digital transformation Studio Present led for us was seamless. Our customers can now complete everything online, and our team has the tools to create campaigns independently.”
ProCredit Bank
Digital Banking Platform
THE RESULT
Banking that doesn't need a branch.
Customers handle accounts, loans and questions online, from any phone. The bank gets every request in Salesforce, and the marketing team launches campaigns on its own, without waiting for developers.